Mostplay Com Privacy Policy — Your Data, Our Responsibility

Mostplay Com (referred to herein as "we", "us", or "the Platform") is an online gaming and entertainment platform operated for users in Bangladesh. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, app, and related services.

By using any service on Mostplay Com, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please refrain from using our platform.

As we continuously improve our services and security measures, this Privacy Policy may be updated from time to time. For any significant changes, we will notify you via email or a notice on the platform.

Mostplay Com collects your information in several ways. The details are outlined below:

Information collected during registration:

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (for KYC verification)
• Current address
• Payment account details (bKash/Nagad/Rocket number)

Automatically collected information:

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive data is against Mostplay Com's policy.

Mostplay Com uses your information for the following purposes:

• Account Management: Completing registration, verifying login, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals securely.
• KYC Verification: Verifying your identity and preventing fraud.
• Customer Support: Responding to your complaints and queries.
• Promotional Communications: Sending you offers and updates with your consent.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Compliance: Complying with applicable laws and regulations.

If you no longer wish to receive promotional emails or SMS, let our support team know at any time. Please note that essential account and security-related messages will still be sent.

Mostplay Com stores your information with the highest level of security. Key features of our security framework:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Your data is stored on servers protected by firewalls and anti-intrusion systems.
• Access Control: Only authorized personnel can access your data, and only when necessary.
• Regular Audits: Our security measures are regularly audited by independent third parties.

Data Retention Period:

Once the designated retention period expires, your information is securely deleted, unless a longer retention period is required by law.

Mostplay Com never sells your information. However, it may be shared in the following limited circumstances:

• Payment Provider: Information required to process payments via bKash, Nagad, Rocket, and similar services is shared with the respective providers.
• KYC Partners: With licensed verification services for identity confirmation.
• Law Enforcement Agencies: In response to a valid request from a court or authority under the laws of Bangladesh.
• Technology Service Providers: Cloud and hosting partners that operate the platform, all bound by strict confidentiality agreements.

For any sharing of your data beyond the purposes listed above, we will obtain your explicit consent beforehand.

Mostplay Com uses cookies on its website. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytical Cookies: To monitor platform performance. These can be disabled.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Mostplay Com believes every user should have full control over their own data. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request the deletion of your data.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Object: You can opt out of having your data used for marketing purposes.
• Data Portability: You can request a copy of your data.

Please note that certain information may not be possible to delete due to legal obligations, such as transaction records.

Mostplay Com is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Age verification is mandatory at the point of registration.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.
• If you suspect your child has created an account, please contact us immediately.

Responsible gaming matters deeply to us. To learn more, visit our Responsible Gaming View page.

Mostplay Com reserves the right to update this Privacy Policy as needed. In the event of any changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Advance notice will be sent to your registered email for any significant changes.
• Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy.

To view a previous version of our Privacy Policy, please contact the support team. We retain all prior versions for reference.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@mostplaycom.app
• Live Chat: Help Center Available 24/7 from the page.
• Response Time: Usually within 24–48 hours.

We take every privacy-related concern seriously and aim to resolve it promptly. Your trust and confidence are Mostplay Com's most valuable asset.